What are the hours of support?
JGB Bank will provide support during the hours of 8:30 a.m (EST) to 5:00 p.m. (EST), Monday through Friday, excluding Federal Holidays. The phone number to call for support issues is 305-418-6000.
What type of support is provided?
JGB Bank will work with the customer to resolve hardware and software issues. Typical software issues will be resolved within the first several hours following the issue being reported, with many issues being resolved during the first contact.